Refund Policy

Overview

SwimFlow is a swim school management platform provided by SwimFlow (Pty) Ltd. This Refund Policy applies to swim school owners and administrators who subscribe to the SwimFlow platform. It does not govern refunds between swim schools and their own customers — that remains the responsibility of each individual swim school.

Subscription Refunds

• Monthly plans: Refunds are not issued for partial months. If you cancel mid-cycle, your access continues until the end of the current billing period and no further charges will be made.
• Yearly plans: A pro-rata refund may be requested within 14 days of the initial purchase or annual renewal, provided the account has not exceeded 30 active swimmers or processed more than 5 admin actions during that period. After 14 days, no refund is issued but full access continues until the end of the annual term.
• Plan upgrades are charged immediately and are non-refundable. Plan downgrades take effect at the next billing cycle.

Free Trials

If a free trial is offered, no payment is taken during the trial period. Refunds do not apply to free trial conversions where the subscriber was notified of the charge date in advance.

Setup & Onboarding Fees

Any one-time setup or onboarding assistance fees are non-refundable once the onboarding session has been completed or the SetupWizard has been submitted.

Non-Refundable Items

• •Partial subscription months already in use
• •Referral credits or promotional discounts applied to an account
• •Accounts that have been suspended or terminated due to a violation of SwimFlow's Terms of Service

How to Request a Refund

Swim school owners can submit a refund request by emailing SwimFlow support at support@swwimflow.tech with the subject line "Refund Request". The email must include:

• •The registered school name
• •The email address used to sign up
• •The payment date and amount charged
• •The reason for the request

Requests submitted outside of the eligible window will not be considered.

Processing Timeframe

Approved refunds are processed within 7–10 business days and returned to the original payment method via Paystack. SwimFlow is not responsible for any additional delays caused by the subscriber's bank or card provider.

Chargebacks

SwimFlow encourages subscribers to contact us before initiating a chargeback. Unresolved chargebacks may result in immediate suspension of the associated school account.

Changes to This Policy

SwimFlow reserves the right to update this Refund Policy at any time. Swim school owners will be notified of material changes via in-app announcement or email at least 7 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

Governing Law

This policy is governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.